Namhlanje'Ihlabathi ledijithali,Ukuzisebenzela akukho malunga ne-buffet,

kodwaukubonelela ngesisombululo esineendleko zokujonganaiintloko ezibuhlungu ezivela kubanini bamashishini: ukusombululaukunqongophala kwabasebenzi kunye nokunyuka kweendleko zabasebenzi.Kwihlabathi lanamhlanje elikhawulezayo, inguqu yokuzenzela inkonzo iyeyakhaumqhubi ophambili wotshintsho kumashishini kuwo wonke amashishini ahlukeneyo.Ukususela ekunyukeni kwe-self-service kiosks kwi iibhanki, iindawo zokutyela, uthutho, kunye namanye amacandelo kwindawo ehlala iguquka yezisombululo zokuthintela kunye nezikrini zokuchukumisa, iteknoloji yokusebenzela ngokwayo iye yalungisa ngokukhawuleza indlela amashishini asebenzisana ngayo nabathengi babo.

Horsent njengomboneleli wesisombululo esisebenzisanayo, iya kuphonononga undoqo wokuzisebenzela kwinguqu yedijithali, kwaye iphonononge indlela amashishini anokuphumeza ngayo ngempumelelo izisombululo zokuzisebenzela.yaye uyangenelwa ngokuba nazo.

Yintoni iSelf-Service kwi-Digital Transformation

Ukuzisebenzela kwinguqu yedijithali kubhekiselele ekusasazweni kwezisombululo eziqhutywa yitekhnoloji ezixhobisa abathengi ukuba bafikelele kulwazi okanye bagqibezele imisebenzi ngaphandle kwesidingoukufowunaabasebenzi benkampani abafana neentengiso kunye neeweyitala,endaweni yoko, jikela uncedo kuiikiosks interactive, touchscreens, apps mobile, kunye namaqonga online ezenza abathengi ukuba benze ukhetho, ukubeka iiodolo, okanye ukufikelela ulwazi ngokuzimeleyo.Imodeli yokuzenzelaimekoayiphuculi nje impumelelo kunye noncedo kodwa ikwabonelela aanelisekile amava abathengi.

Iimpazamo eziqhelekileyo kwiiNguqu zokuziSebenzisa ezinokuthi zikhokelele ekusileleni.

Ngelixa uguqulo lokuzisebenzela lubonelela ngeenzuzo ezininzi, luyilokusafanele ukukhankanywaukuba uqapheleimingciphekoeziphembelela iziphumo zeenzuzo kwaye zide zikhokelele ekusileleni.

Amava oMsebenzisi anganelanga: Ukungaphumeleli ukubonelela nge-intuitive, ujongano olusebenzisekayo lunokuthintela abathengi.Tyala imali kumava omsebenzisi (UX) uyilo lokuqinisekisa ukusebenzisana okugudileyo.

Uiipdates kunye nokugcinwa kubalulekile.Sekunjalo, kukho iindlela zokunciphisa ukuphindaphinda kokugcinwa ngokuzisalulaizisombululo zolondolozo ezifana i-bezel evulekileyo yesikrini esichukumisayokwayeisisombululo esichasene nothuli

Uqeqesho olunganelanga: Ukungaqeqesheki kakuhle kwabasebenzi ukuze bancedise abathengi ngezisombululo zokuzisebenzela kunokubangela ukubhideka kunye nokudandatheka.Uqeqesho olubanzi lubalulekile(iyafuneka)kubo bobabini abathengi kunye nabasebenzi.

Iinkxalabo zoKhuseleko:ukungaziye Imingcipheko yokhuseleko lwe-cybersecurity inokuveza idatha yabathengi ekwaphuleni umthetho.Sebenzisa amanyathelo okhuseleko olomeleleyo ukukhusela ulwazi olubuthathaka kunye nokucima amathandabuzo okanye amaxhala abathengi bakhongoko bazimisele ngakumbi kwaye banokusebenzisa inkqubo yakho

I-Over-automation:don'ndihambe kakhulu, Ngelixa i-automation iluncedo, ukuthembela kakhulu kwitekhnoloji kunokubahlukanisa abathengi abafuna ukusebenzisana nabantu.Ukulungelelana ngundoqo.

Imizekelo: Ukuguqula amava oMthengi

Makhe sijonge ngakumbi eminye imizekelo yehlabathi lokwenyani, yendlela iHorsent ebandakanyeka ngayo kwinguqulelo yokuzenzela inkonzo:

1. Iibhanki: Iivenkile zokuzenzela ezizibhankini zivumela abathengi ukuba benzeishishini ngakumbi, ukusuka ekufakeni nasekukhupheni imali eziinkozo ukuya kwiziteyitimenti zokuprinta kunye nokwenza isicelo semali-mboleko.Ezi kiosks zilungelelanisa iinkqubo, ukunciphisa amaxesha okulinda, kunye nokukhulula abasebenzi basebhanki ukuba bagxininise kwimisebenzi enzima kakhulu.I-Horsent inikezela ngamakhulu e-PCAP evulekileyo ye-screen touchscreens kunye ne-touch monitors kwiprojekthi yebhanki ehlakaniphile kunye ne-VIP yebhanki: ukusuka kwi-touchscreens ye-self-service kiosks, i-zero-bezel ye-touchscreens yeetafile zokuthintela, kunye nabahloli be-touch njengezibonakaliso ezisebenzayo zamagumbi e-VIP.

2. Iindawo zokutyela: Iimenyu zeDijithali kunye neekhiyokhi eziziodolayo ziye zaliguqula ishishini lokutyela.Abathengi banokukhangela iimenyu ngemiboniso ecacileyo yokutya okumnandi, ukwenza iiodolo ngokwezifiso, kwaye benze iintlawulo, iHorsent ibonelela ngamawaka esikrini esichukumisayo kwiindawo zokutyela kunye neehotele ezinciphisa imfuno yabasebenzi bemveli.Oku akukhawulezisi kuphela inkonzo kodwa ikwabonelela abathengi ngamava okutya angenamthungo.

3. Ezothutho: Izikrini zeHorsent touchscreens zeSelf-service check-in kiosks kwizikhululo zeenqwelomoya, kwizikhululo zikaloliwe, nakwizikhululo zebhasi zenza abahambi baprinte.ngaphandleiindawo zokupasa, khetha izihlalo, kwaye ujonge imithwalo ngaphandle kokufola.Izisombululo ezinjalo ziphucule ukusebenza kakuhle, zanciphisa amaxesha okulinda, kwaye zaphucula amava okuhamba ngokubanzi.

4. Ivenkile:I-self-service kiosks kwiivenkile ezithengisayoyenzaabathengi ukujonga ukufumaneka imveliso, thelekisa amaxabiso, kwaye wenze ukuthenga ngokwabo.Okuunakoukuphucula amava okuthengakunye neabathengisiinokuqokelelaidatha ebalulekileyo kwizinto ezikhethwa ngumthenginjengesiqhamo esongezelelweyo.

Ekugqibeleni

I-Horsent izimisele ukubonelela ngexabiso elikhuphisanayo, elihlala ixesha elide kunye ne-touchscreens elula yokugcina izikrini kunye nezisombululo ezisebenzisanayo ukwenza utshintsho lwedijithali.Qhagamshelana neentengiso zethu namhlanje ngesicwangciso esinemveliso kunye nokonga kwishishini lakho.

Ixesha lokuposa: Nov-07-2023